Match creation and disconnections 5vs5
For tournaments, you have to go to Play, click on the trophy icon (to the right of Join Custom Match) and enter the tournament code. Remember that it is not possible to play with less than 5 players per team, and the summoner's names must be the sameto those indicated in ArenaGG.
In case there is any problem with the tournament code, you have to add the captain of the rival team to the game or create a closed room with a password and send the name of the room and the password to your opponent. This room will be configured like this:
Map: Summoner's Rift.
Mode: Tournament Draft
The team at the left of the match page at ArenaGG will choose in which side they will play. In case it's a match with more than one map, the right to choose the side will be first for the team at the left, then for the team at the right, successively until there is a global match winner.
If the code system isnt working, the tournament will be played in the “Tournament Draft” mode.
In case a Placeholder is needed, it must be told to the other team through the game client or the chat of the match window at ArenaGG before the champion is locked. In case it's not been told or it's been told after the champion is locked, the placeholder won't be allowed.
In case any player finds an error or "bug" during the champion select, it must be told to the rival team through the game client or at the chat of the match window at ArenaGG before locking the champion. In case it hasn't been told, or if it's been told after the champion has been locked, the player will have to play with the selected champion.
Using the pause
Each team will have a pause of 10 minutes for justified causes (disconnections, internet issues). A team can give part of their time to the other team if they want to. The match can be unpaused only when both teams confirm they are ready.
Runes, masteries, bugs, pre-game disconnections.
If there is any of these problems before the match begins, you must pause the game and inform the rival team before minute 2.00, only if there hasn't been a First blood or an important position (Blue or Red buff) has been stolen. If nothing of this has happened the match will be restarted, otherwise the game will have to go on.
Being an automated game, the platform will decide the winning team and the loser automatically.
In case there is an error, the winner of the match must upload a screenshot to ArenaGG in which the name of all the players can be seen. This image can be done at the end of the game. The loser must indicate defeat on Arenagg. If the time to submit the result is exceeded, the administration must be notified through a support ticket.
If after indicating Victory or Defeat there is no result or a Conflict has been indicated by at least one of the two teams, the match will be marked as “In Conflict”. In that case, you will simply have to wait for an arbitrator to solve it. This may take a maximum of 12 hours.
It is mandatory to save your victory screenshots. If an administrator requests them, you must send them to support. Not sending them will imply an automatic defeat. You should never agree to play a match if you believe that the rules have been broken. If you play a match, you assume the final result.